Bureau of Internal Revenue –
Taytay Rizal RDO 046
It’s been a tough day, I went to
the Bureau of Internal Revenue in Taytay Rizal this morning. The purpose is to
register a new general partnership, I haven’t been in their new building yet so
basically its my first time. The new building is much more better than the old
one, well maybe because it’s new that’s why it looks organize.
I asked the guard of where should I go for new business registration and he pointed me the section under TIN
verification and registration. There are two person there and I was attend by
Ms. Celia, at first glance she seem strict but when I get to talk to her I’ve
proven myself wrong. She was pretty accommodating and friendly and that’s what
all BIR employees should be. Taxpayers would be glad to pay the right taxes if
they have been accommodated and well informed. After Ms. Celia checks my
application, she told me to go to the Officer of the day section. There are two
persons there a woman and a man, I am not sure if the woman is under that
section but I am pretty sure the man does because his right under the sign. The
man is still attending to someone and the woman beside him who’s under the
senior citizen sign is already free. The woman called me and asked me what my
concern is, since I’m quite unsure why I’m on that section I just showed her
the form and told her that I am told to go to the officer of the day section.
Right after she saw my form, she told me that I should go to PAO “Public
Assistance Office”. I was shock and asked her politely of why should I go to
PAO, given that I was told to go to the officer of the day with my finger
pointing on the signage. And again she blow me, she yelled at me and said “ I
said go to PAO” but when I asked again what should I do there she yelled again
with the same line. That time I really want to yell back and say “F*** you! Why
do you have to yell at me?” I’m glad I just keep it myself, I don’t want to
step down on her level and be address as an unprofessional person by the
professional people around. Avoiding trouble I stood up and follow her
instruction since she know better than me, I ask the guard of the PAO’s section
and he asked me why, again I told him that I’m told to go there, when he saw my
form he said that I am registering a business with a face of speculation, maybe he’s just afraid
to tell me directly that I have no reason to go to PAO so he called the person
in the complaint desk and asked. The complaint personnel asked for my forms and
was also wondering why would that lady send me to PAO. I told her what I’m told
from the very first step then I told her that it’s so disappointing to be
treated that way be yelled in front of other people. Then she told me to not
mind it because it’s just how the lady speak. I do not believe that it’s a
normal pitch of voice a woman has and I’m not an idiot to not determine it.
Anyway, I let it pass because I’m not there to make trouble, I’m there to
register a business and I should focus my mind to it. The lady in the complaint
section bring me to someone that can accommodate me and didn’t send me back to
where I should be (officer of the day) I was well accommodated after that.
Finally I’m in my last step, I go back to Celia and have her encode my
application, she helped me along the way and told me to process everything so I
don’t have to come back and forth. I appreciate how celia entertain everyone,
she answer all inquiries as long as she can and I admire her for that knowing
that she has a non-stop work compared to that lady who yelled at me.
I wish I have the name of that
woman who yelled at me, I keep on looking at her hoping that I can find a
name tag or an ID but I just couldn't find anything, I can only see an ID cord on her
neck. Such behavior is intolerable especially to an organization like BIR. We
all know how this organization stinks, they should have done something to
regain fragrance from the public and yelling to a tax payer is really not a
good idea.
What happen to the BIR officials
and employees code of conduct people? If I am not mistaken, that woman just
break the General Provisions Chapter I, Sec. 1 and 2 even the BIR vision.
“The BIR, the premier tax
administration agency, is a model in customer service, whose delivery systems
and management practices are world class and whose people, having been
empowered to serve, are highly respected for their integrity and
professionalism. With its impressive achievement in revenue collections, the
BIR propels the nations progress, enabling the government to make the Philippines
I guess, there's no need to elaborate
it more. That’s a big shame to the Bureau of Internal Revenue!
I believe there are many witches
out there! Go out and pay BIR a visit, and see it yourself. I dare you guys!
Share your experience if you want, and let the world know.
TGIF bloggers
